Health, Safety & Wellbeing
The health, safety and wellbeing of our people – big and small – is always our highest priority.
Below you’ll find some of the details of how we’re making sure our children, families and team members remain safe and healthy in our Centres at all times.
Our Children and Families
It is important we are both safe and practical when it comes to our policies around health, safety and wellbeing. We know parents are busy, so our policies – whilst grounded in safety – also consider life’s practicalities.
Drop off and pick-up
We know mornings and evenings can be a busy time for parents, so we make drop-offs and pick-ups as seamless as possible with electronic sign in and sign out. However, there are certain procedures that must take place to ensure the health, safety and wellbeing of the children in our care.
For example, required attendance records and confirmation the child’s presence or absence must be recorded. This ensures the accuracy of the number of children in attendance and that the correct child to staff ratios are being met. That is why it is important that families sign their child in at the start of the day and out at the end of the day. It also means your attendance is recorded accurately for any Child Care Subsidies you may be receiving.
Guardian has a duty of care for every child attending our Centres. This exists while a child is on the Centre’s premises even if he/she hasn’t yet been signed in or has been signed out but is still on the premises. That is why we also have strict guidelines on why and how your child can leave the Centre premises:
- A parent, guardian or nominee collects the child, provides written authorisation for the child to leave or to attend an excursion
- The child requires medical, hospital or ambulance treatment, or there is another emergency.
Wellbeing and nutrition
Educating children about the importance of healthy eating and good nutrition is an important part of early childhood development. We believe in providing a positive eating environment that reflects dietary requirements, cultural and family values, and promotes lifelong learning for children.
Guardian is committed to promoting and supporting healthy food and drink choices that meet the requirements for children according to the Australian Dietary Guidelines. We also value families’ contributions to menu planning because we know this is the best way to extend healthy habits from the Centre into the home and beyond. Specifically:
- We always follow through health and hygiene practices for handling, preparing and storing food.
- Children always have access to food and water throughout the day
- Children’s individual dietary requirements are catered for and we work together with families to support each child’s needs
- Positive mealtime experiences through education and role-modelling of healthy eating practices.
Other Health, Safety and Wellbeing measures for children
The health, safety and wellbeing of our people – big and small – is always our highest priority. That’s why our team members are all trained to appropriately manage the various situations that can arise in a childcare setting, which include:
- First aid
- Children and water play
- Sun protection for children
- Creating safe environments in our Centres
- Handling incidents and injuries
- Illness procedures
Our Child Protection policy
Guardian is an environment that inspires confidence, friendship, security, and happiness. Our Child Protection policy and practices encourage a culture of openness, inclusiveness, and awareness. Children need safe and secure environments to thrive in life and in learning. What this means on a day-to-day basis is:
- We will respond to children’s concerns truthfully and help them feel valued and heard
- We actively listen to and empower children
- We have zero-tolerance for child abuse or any form of neglect
- We take all allegations and concerns seriously and respond in line with our policies and procedures and Child Protection Law and National Regulations.
If you would like more information on any of these policies or specific procedures relating to the health, safety and wellbeing of children in our centres, talk to us during your tour or call our Concierge Team on 13 82 30. Our family support resources can be found here.
Safety and wellbeing is everyone’s responsibility and therefore each Guardian employee is required to behave and perform their duties to ensure a positive, safe and healthy culture for all.
We believe that every team member has a responsibility to do more than just follow the relevant legislation. Instead, we work together to create and maintain a safe work environment for our colleagues and, importantly, the children in our care.
Specifically, our teams show their commitment to health, safety and wellbeing in the following ways:
- Taking responsibility for their own safety and wellbeing by following appropriate procedures and practices
- Proactively identifying hazards, assessing risk and implementing appropriate measures to ensure a safe environment for all
- Effectively raising and consulting on safety or wellbeing concerns
- Adhering to injury management procedures.
Additional COVID-19 measures
In light of COVID-19 we have adopted a number of new and extended policies and procedures, that are continually reviewed, to ensure the safety of our children, families, teams and visitors.
Specifically, we have strengthened our health and hygiene practices to minimise the risk of COVID-19 infection, as well as several other additional measures outlined below.
Additional hygiene measures to help manage COVID-19
Effective hygiene, educating our people and having clear systems are the best ways to minimise the spread COVID. That’s why we’ve adopted additional hygiene measures in Centres during this time, including:
- Professional cleaning in Centres 5 times per week.
- We have introduced hygiene stations throughout Centres – inside and out, in the foyer, staff room, kitchen and high traffic areas. These include gloves, hand sanitiser, tissues, anti-bacterial wipes and lidded bins.
- We have implemented ‘High Touch’ hygiene checklists, which detail cleaning procedures for high touch and traffic areas, such as doorknobs, security keypads, education materials, mealtime areas and beds.
- Many soft furnishings, such as cushions, have been removed to minimise the risk of infection.
- Paper towel and/or anti-bacterial disposable wipes are used in place of cleaning cloths (where possible)
- Laundry is washed in hot water and dryers are being used
- Spaces are kept well-ventilated with fresh air circulating as much as possible
- We have displayed handwashing procedure posters and visual displays to assist children with good hygiene practices.
Daily temperature checks have been implemented in all Centres. Children have their temperature checked by a team member upon arrival each day and again if they become unwell throughout the day. Team members have their temperature checked at the start of their shifts and during their break. If children or team members present temperature of 37.5 degrees or above they are unable to attend the Centre.
In addition, anyone visiting the Centre must have their temperature checked. We keep a record off all people entering the Centre each day so in the event of a diagnosed case of COVID we can contact any person who may be impacted.
Other additional measures being implemented to minimise COVID cross infection
- We have made changes to our drop off and pick up procedures to minimise the risks of infection through designated zones.
- Families are asked to use handwashing and/or the hand sanitiser in the Centre foyer each time they enter and exit the Centre.
- Spacing children apart from each other when sleeping/resting and at mealtimes.
- Enjoying small group experiences and spacing children apart from each other.
- Ensuring that at busy times of day, families are not crowding in common areas.
- Ensuring ventilation throughout the day, with windows open to allow fresh air flow through space.
- Most importantly, we ask that if a family member or a child is sick or feeling unwell that they please stay at home to rest and recuperate.
Visitors to our Centres
The health and safety of our children, families and team members is our priority, and therefore we are limiting any non-essential visits to Centres until further notice.
For or essential visits such as deliveries of consumables, urgent maintenance, Authorities or medical attention, the Centre Manager and team members ensure the following procedure is followed:
- Visitors must sign a personal declaration form that captures key information.
- The visitor must confirm they are not experiencing any COVID-19 symptoms nor been exposed to a confirmed case of COVID-19.
- The visitor must use hand sanitiser before or upon entering the Centre.
- Team members must avoid physical contact with the visitor and practice ‘social distancing’ by remaining more than one-metre apart at all times.
- And ensure no physical contact is made with anyone in the Centre.
- The visitor must refrain from touching any hard surfaces or children’s equipment.
At this time, the community is more important than ever. You can help everyone stay safe and well by following these guidelines and staying home if you or your child is unwell.
To learn more about these health and safety measures, talk to us during your tour or call our Concierge Team on 13 82 30.