My daughter was one of the first 5 kids joined Guardian South Melbourne back in April 2019. The center managers since then were changing so frequent I sometimes even started forgetting their names. Teacher turnover was very high, the overall vibe of the center was disaggregated, not like a family feeling.
However, everything has changed since Coco joined the center. Let me point out the main improvements:
- Staff turnover decreased significantly.
- Less kids were crying at the drop off
- The overall presentation of the Centre has been changed. For every occasion (Halloween, Christmas and etc.) decorations were provided.
- Organized excursions, breakfast with families (for example for father's day), photo sessions, trick and treat parties and etc. were taken a place.
- Communication between center manager and parents improved significantly via frequent posts on Storypark in regards to updates, fortnightly emails and verbal conversations
- The overall center vibe is improved and I can see its reflection in my daughter's behavior. Now, she enjoys going to the center and treats Coco as her best friend.
- Overall teacher's mood improved as well, as I can see a board with the awards provided to them encouraging and valuing their work.
Thank you for your passionate work Coco!
Regards,
Darina Assylbek
Response from the owner:Hello Darina, Thank you for your feedback about our centre in South Melbourne! We are happy to hear such good things about you and your little one’s experience with us, especially since Coco has come along. Coco is a real asset to our team at Guardian, South Melbourne. At Guardian, we’re all about partnering with our families to deliver the best quality outcomes for our children and we really appreciate your review. We will pass on this wonderful feedback to the centre team as well.