COVID-19 Latest Updates

Last updated: 6 August 2020

The health, safety and wellbeing of our people – big and small – is always our highest priority. Below you’ll find details of how we’re managing COVID-19 in our Centres, and supporting our families and team members through this period of change and uncertainty.

We’re open and ready to support you

We understand that COVID-19 has created a number of challenges – financially, emotionally and when it comes to our individual and collective health. It’s our job to reassure you that our Centres are set up to provide a safe, nurturing and consistent environment for your children, which has never been more important.

We know some families may require assistance in understanding the options available to them. We’re here for you – to answer those questions and reassure you, and your children, every step of the way. We want you to have the latest information so you can make informed decisions every step of the way.

As always, if you have any questions or concerns, please reach out to your Centre Manager, contact our team on 1300 001 119 or use our dedicated COVID-19 email: [email protected].


Victorian Centres Update: 6 August 2020

We are pleased with the announcement from Minister Tehan of additional support for Centres, families and our team members on the 5 August 2020.  This new support structure is designed to help us keep all Centres operating during the Stage 4 Melbourne lockdowns for families of vulnerable children and those of essential workers with Childcare Permits.  It also keeps our educators and Centre teams employed whilst we wait to be able to welcome back all families when the restrictions can be lifted.

The Premier explained that families wishing to access childcare would need to apply for a separate permit.  The specific details are available on the Premier’s website here;

It will require you to attest that you have no one at home who can provide care for your child.  The permit will be available to those who are working from home as well as to those who are working away from home at a workplace.

Our centre teams will not be questioning your eligibility for childcare. If you, after following the government’s instructions, deem yourself eligible to use childcare then we will readily provide care and education for your child.

Yesterday the Federal Minister of Education also announced that all Melbourne families would receive an extra 30 days of allowable absences.  This is fantastic news for impacted families. This means any absences that are used during this Stage 4 lockdown will not affect your normal 42 days of allowable absences.  We will also continue to waive all gap fees on absent days.  So even if your child won’t be physically attending the centre you do not need to cancel or change your booking in our system.

Read our full COVID FAQs for more information. Our ongoing commitment to health, safety and hygiene practices is detailed below.


Victorian Centres Update: 8 July 2020 

We welcome the Federal Government’s announcement that CCS gap fees will be waived in Stage 3 COVID-19 restricted Melbourne and Victorian regional areas. 

The gap fee is the fee payable by you over and above the CCS subsidy amount.  It is often referred to as your out-of-pocket cost.  Federal Education Minister Tehan announced that gap fees would be waived for CCS eligible families located in areas subject to Stage 3 COVID-19 restrictions and who choose not to attend care.  This means that if your child is absent from care at a Guardian Centre for any reason during the lockdown period, and you live in a lockdown area and are eligible for CCS, then we will waive (not charge) your gap fee. This is an extremely positive thing.  It means you can keep your place at the centre without worrying about the cost of care during this period.  It means there is no reason for you to consider cancelling or reducing your days during the lockdown period.  All families eligible for CCS in impacted VIC regions are automatically eligible for the waived gap fees if you choose not to attend. 

If your child attends care, then you will be charged the gap fee. 


What we’re doing in Centres

In light of COVID-19 we have embedded a number of new and extended policies and procedures, that are continually reviewed, to ensure the safety of our children, families, teams and visitors.

Specifically, we have strengthened our health and hygiene practices to minimise the risk of COVID-19, as well as introducing a number of other additional measures.

  • Drop off and pick up procedures: All Centres have identified new zones for arrivals and departures; staggering family drop off and pick up times where possible; and introducing information collection processes.
  • Additional hygiene measures: Including professional cleaning 5 times per week; implementing ‘High Touch Hygiene checklists’; removal of excessive soft furnishings; hot washing and drying cycles; ensuring good ventilation and air circulation; hygiene stations at multiple points throughout Centres; handwashing procedure posters with visual displays for children.
  • Daily temperature checks: for all children, team members and visitors.
  • Return to care procedures for children and families who have been absent: All educators, families and visitors entering our Centres must complete a Personal Declaration Form upon their return to the centre. This form is designed to capture key information about any COVID-related risk factors, such as recent illnesses, travel or exposure to anyone who has displayed symptoms.
  • Updated visitor protocol: Any non-essential visits, meetings or appointments have been cancelled or postponed. For essential visits such as deliveries of consumables, urgent maintenance, Authorities or medical attention there is a strict procedure in place, including a Personal Declaration Form, temperature check and social distancing rules.

Read our full COVID FAQs for more information on the procedures we have in place to minimise COVID cross infection and keep our Centres safe.

Thank you to Guardian staff during COVID

In the past few months, the Guardian Team have worked harder than ever before. So we want to thank those on the frontline, keeping our children safe, for their dedication and ongoing care; for their kind words and gentle shoulders and for keeping up the smiles, the giggles and the stories.

Thank You Guardian Team

For further information on COVID-19

Visit the Federal Government Department of Health, or call or visit your relevant state-based health authority: