Parent Concerns & Feedback

We are committed to improving the effectiveness and efficiency of our complaint management process.

How to submit your concerns or feedback?

Option 1. Contact your Centre Manager

The Centre Manager will deal with and respond to your concerns in a discreet, effective and timely way.

Option 2. Contact Guardian Childcare & Education Support Office 

If you feel your complaint requires escalation or a confidential conversation please contact our support office directly. This can be done by:

Phone 1300 001 310 or Email us on [email protected] 9am to 5pm weekdays or leave us a phone message and we will respond to you during business hours; within 24 to 48 hours after receiving your message.