ABOUT US
Guardian Childcare & Education is one of the most respected quality providers of early learning across Australia. With an innovative private equity owner, we are driven by a bold vision for growth. With a national footprint of 180 centres and a strong pipeline of new centres, we combine the scale of a major brand with the agility of a dynamic, purpose lead organisation. Guardian offers the rare opportunity to shape a brand with real impact—where innovation, creativity, and commercial strategy go hand in hand. Join a business where your ideas can fuel an amazing customer experience and accelerate your career in a values-driven environment.
Guardian Early Learning Group has a fantastic opportunity for you to join our dynamic childcare company as a Concierge Team Member.
What we need:
- An enthusiastic and friendly nature that leaves families feeling welcome and valued
- Proficiency in managing inbound and outbound calls in a fast-paced environment
- Excellent organizational skills, allowing you to efficiently manage enrolment enquiries and follow-ups
- Tech-savvy mindset with the confidence to navigate and utilize multiple systems, including Rapid and Pure Cloud
- Exceptional phone manner, characterized by empathy, patience, and active listening, leaving families feeling heard and understood
- A passion for providing excellent customer service to families and ensuring their journey with us is seamless and stress-free
- Be an Australian Citizen or a Permanent Resident
- Can work full time with flexible shifts
If you’re ready to embark on a fun and engaging career that will leave a lasting impact on families, keep reading!
Responsibilities:
- Manage inbound and outbound calls with the utmost professionalism and empathy, always ensuring families feel heard and supported.
- Assist in handling enrolment enquiries, navigating through our seamless system to provide accurate and timely information to prospective families.
- Be the go-to person for following up on bond payments, ensuring families are aware of deadlines and providing gentle reminders when necessary
- Take charge of booking centre tours, showcasing our state-of-the-art facilities and creating an inviting environment for families to envision their child’s future
- Collaborate with our enrolment team to prepare enrolment offers, ensuring all necessary paperwork and documentation are completed accurately
- Utilize your tech-savvy skills to navigate multiple systems including Rapid and Pure Cloud, making the most of our cutting-edge technology to streamline processes and enhance customer experience.
- Demonstrate exceptional phone manner, connecting with families on a personal level, and always going above and beyond to provide outstanding service
Join our vibrant and supportive team as a Concierge Team Member, where you will have the opportunity to make a real difference in the lives of families and children. Bring your tech-savvy skills, exceptional phone manner, and passion for service, and let’s embark on this rewarding journey together.
Apply now and become a valued member of our childcare family!
Guardian Childcare & Education values diversity in the workplace and is an equal opportunity employer. Diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We are committed to providing a workplace where every person is valued, respected, and supported to progress.
We are also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.
The safety and wellbeing of children will always be our top priority, Guardian Childcare & Education has a zero tolerance for any form of child abuse or harm.