Guardian Childcare is by far the best centre, and I cannot recommend them highly enough.
After a very traumatic experience at another childcare, where staff blatantly ignored my clear instructions and requests, my child was left terrified — to the point of projectile vomiting from extreme fear and utter distress— and I was forced to leave her in that state. It was the most horrific experience for us both. Every time I tried to voice concerns, I was gaslit, with them taking no accountability for their actions and was continuously made to feel as though we were the problem.
This created months of unnecessary trauma for us both, it was an extremely horrific experience.
After such a painful journey, I had almost given up hope of ever finding a safe, supportive place — until we walked into Guardian Childcare Tullamarine, and everything changed!!!!
From the moment the centre manager Jess welcomed us, we instantly felt safe, heard, understood, and genuinely cared for. It was a transformative experience filled with such positive energy. I feel truly blessed that I gave this centre a chance, because I’ve never looked back.
My little one, who had refused to even step foot inside other centres after being severely traumatised, walked straight into her room here and actually didn’t want to leave! 🙏What was meant to be an initial short walk through visit turned into hours, because we finally felt welcomed, safe and truly supported. It was incredible to see the difference being in the right centre can make.
Every staff member welcomed us with warmth, patience, and understanding. Unlike our previous experience, I was never pressured to leave — instead, I was supported to stay as long as needed so my daughter could feel safe and secure.
Over time, Guardian has honestly become like a second family to us.
On days that have been especially challenging, their kindness, openness, and genuine care have felt life-saving. They are always approachable, happy to chat, and never make me feel like anything is too much.
I am truly grateful to the amazing management team — Jess, Laurel, and Samreen, not to mention the fabulous team that look after my baby girl: Hanan, Carol, Fathima, Susan, Naz, Sabrina ... (just to name a few). My little one talks about them even when we aren’t there, and I hope they realize the incredible importance, positive impact, and difference they make in shaping these early, formative years. Also, Chef Rod is amazing — always cheerful, a great cook, and he greets us with a smile every time, which is so lovely!
We are so thankful to Guardian Childcare and all these amazing souls. After everything we’ve been through, I can honestly say this centre offers so much more than just childcare.
Thank you to a beautiful team! ⭐⭐⭐⭐⭐⭐⭐⭐⭐👏👏👏👏👏👏👏👏
Response from the owner:Thank you so much for sharing your journey with us. Reading your words truly moved our entire team. We are deeply sorry for the traumatic experience you and your little one endured prior to joining our centre, and we’re incredibly grateful that you placed your trust in us during such a vulnerable time.
It means the world to hear that from the moment you walked through our doors, you felt safe, supported, and genuinely cared for. Creating a nurturing and respectful environment where families feel heard and children can thrive is at the heart of everything we do, and your story is a powerful reminder of why that matters so much.
We’re thrilled to know your daughter now walks in with confidence and joy, and that our team — Jess, Laurel, Samreen, Hanan, Carol, Fathima, Susan, Naz, Sabrina, and everyone involved — has made such a positive impact. Your kind words will be shared with them all, and we know they’ll be touched to hear how much they mean to you both.
Thank you again for your trust, your courage, and your beautiful message. We’re honoured to be part of your family’s journey and look forward to continuing to support your little one as she grows.
