Network Systems Support

*This role is open to ALL States. 

About Guardian

At Guardian, we’re redefining early childhood education with a commitment to delivering the highest quality care and learning experiences. As a premium provider in the sector, our network of centres across Australia are designed to nurture children’s development through inspiring environments, innovative programs, and the very best educators.
We are at a pivotal moment in our journey—shifting from rapid growth to sustainable maturity—and are now seeking a dynamic and experienced National Operations Manager to support this evolution and champion operational excellence across the network.

Position Summary

The Systems Support role provides operational support to centres across Guardian to ensure effective, efficient, and compliant workforce and systems management.
This role focuses on maintaining documentation in Humanforce, coordinating with centre managers on casual scheduling, and supporting with agency approvals in line with Guardian’s labour and occupancy targets as required.
The role also supports centre managers in day-to-day operations in systems management, provides systems troubleshooting, and works collaboratively with the network to ensure the right people are rostered and administrative compliance in systems is maintained.

Key Responsibilities

General Systems support

• Provide support to centre teams on core systems and process used at Guardian, as well as a specific focus on Humanforce functionality, Shift bidder, rostering, and timesheet and scheduling management.
• Review system data for accuracy and completeness, supporting centres to correct errors as needed.
• Maintain consistent data quality and assist with periodic reporting.

Casual scheduling

• Coordinate with centre managers and monitor casual scheduling across centres to ensure appropriate coverage.
• Support centre managers in optimising shift patterns to ensure compliance and minimise unfilled shifts.
• Review casual shift allocations in Humanforce to ensure high shift bidder compliance.
• Assist with proactive workforce planning to ensure casual pools are effectively utilised before agency engagement.

Documentation and compliance

• Ensure employment and regulatory documentation, timesheets, and agency approvals are maintained in accordance with Guardian policy and procedures.
• Support with the review of Rostered Agency vs hours worked.
• Provide clear feedback and coaching to centre managers to strengthen compliance discipline and accountability.

Agency

• Support with the agency approval process as required, ensuring requests are assessed against labour targets and occupancy needs before approval.
• Maintain accurate records of all agency requests, bookings, and associated documentation within Guardian systems.
• Track agency usage trends and identify opportunities to reduce reliance through effective casual scheduling.

Skills and Experience

• Strong working knowledge of Humanforce
• Experience supporting casual scheduling, agency or general systems support
• Familiarity with the ISS process, including claims and reconciliation (rostering and coding)
• Strong understanding of rostering compliance, ratios and labour management
• Experience managing large teams or multi-site.

Apply now and become a valued member of our childcare family!

Guardian Childcare & Education values diversity in the workplace and is an equal opportunity employer. Diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We are committed to providing a workplace where every person is valued, respected, and supported to progress.

At Guardian Childcare & Education, children’s safety and wellbeing are our top priority. We have zero tolerance for any form of abuse or harm. We rigorously screen all potential team members, requiring a 10-year verifiable resume, 5 years of direct manager references, and other security checks to ensure they meet our high standards.
*for those who have not been in employment that long, these expectations will be adjusted.