These Terms and Conditions are for Guardian’s community centres.

Fee Terms and Conditions

Fees

• Fee Statements are issued weekly with debit occurring within the same week every Friday for the week in advance
• It is the parent’s/guardian’s sole responsibility to remain informed of the amount due and the date of payment
• Fees can only be paid by Credit Card or Direct Debit via Ezidebit
• Payments may incur a processing fee which is outlined on the Ezidebit Payment details form
• It is the parent’s/guardian’s sole responsibility to read through the terms and conditions set out by Ezidebit
• All Ezidebit payments will be processed on a Friday weekly schedule
• Guardian Early Learning Centres reserve the right to withdraw your children’s enrolment place if fees remain outstanding past 14 days. Regardless of any requirement to withdraw your children due to payment default, payment of fees for the period already invoiced is expected
• Fees will be increased annually in line with the Consumer Price Index and industry/market standards
• A bond payment which is the equivalent of 2 weeks worth of care may be required to secure placement

Make Up/Replacement and Swap Days

• Guardian Early Learning Centres make NO provision for “make up” or replacement days
• As outlined in the Enrolment Agreement section (1a) All fees must be paid for days between Monday and Friday including public holidays and any absenteeism
• Substitute days are not provided if your child misses attending on a scheduled day for any reason
• Guardian Early Learning Centres have a strict ‘no swapping days’ policy. Please do not ask your Centre Manager to accommodate any such requests
• Please Note: 1 day bookings are accepted, However such bookings and days available are at the discretion of the enrolments manager and or Centre Manager

Privacy Policy

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on the send feedback section of our website:

• See what data we have about you, if any
• Have us delete any data we have about you
• Express any concern you have about our use of your data

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both on line and o line. Wherever we collect sensitive information (such as email address and photos of your children), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted on line, we also protect your information o line. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Parent Grievance Policy (QA6-PO9)

Policy Objective

The objective of this policy is to ensure compliance with The Education and Care Services National Regulations, 2011, Part 4.7 R168.

This sets out the requirements for Leadership and Service Management policies and practices in relation to dealing with complaints.

Rationale

Our Service strives to constantly improve the delivery of care provided. As such, any and all feedbacks, comments, compliments or complaints are taken seriously and will be addressed in a professional manner. Furthermore, these will help in enhancing and reviewing procedures and practices within the service and aid our continuous improvement plan.

Relevant Legislation

• Education and Care Services National Regulations 2011: Part 4.7
• National Quality Framework for Early Childhood Education and Care

Strategies and Practices

• Our Service will have the name and telephone number of the person at the education and care service to whom complaints may be addressed displayed in the office foyer for families at all times
• The Regulatory Authority is notified of any complaints which allege a breach of legislation. The Centre Manager/Nominated Supervisor will contact the Regional Manager about any complaint that alleges a breach of legislation immediately and they will be supported in reporting the matter
• All forms of communication with families are to be completed in a professional and honest manner. Parents are encouraged to speak to the Centre Manager/ Nominated Supervisor about any concern
• The grievance will be reviewed by the Centre Manager/Nominated Supervisor and appropriate Team Members will consult on their recollection of events. Information relevant to the grievance will be collected, e.g. Attendance records, accident or incident reports, policies, etc. Documentation of the procedure will begin
• As early as possible, involved parties, such as the relevant Team Members, Centre Manager/Nominated Supervisor, and the persons who filed the grievance will meet to try and find a solution
• The Centre Manager/Nominated Supervisor will ensure that all documents concerning the complaint is documented appropriately and maintained confidentially
• The Regional Manager will evaluate the process and monitor the issue closely
• Further investigation will be conducted by the Regional Manager and follow up will be instructed if needed